Shipping & Returns

All framed Artworks will have a delivery cost according to location, size and weight of the art.

We work with a number of specialist art couriers for both Australian and International shipping. Once you have chosen your artwork, we will require a delivery address for the purpose of quoting.

Once received we will advise delivery price and will notify you within 72 hours.

Once happy with the delivery price we will organise shipping immediately.

It usually takes around 3/4 weeks for Prints and 5/7 weeks for Framed Artwork from purchase to delivery.

If you have a specific requirement regarding the final date of delivery, please let us know and we will endeavour to achieve this for you.

Returns & Damage

 All paper prints are handled with the utmost care when being placed into the industrial tubes or packaging.  Both the printer and the artist witness the prints being packed and do not allow for any imperfections to be passed onto clients. Your print is very delicate and should only be removed from the packaging by a professional framer.  Any creases or imperfections are not the responsibility of Ali McNabney-Stevens.

Every framed artwork must be opened within 24 hours of receipt. In the event of any damage, Ali must be notified within 24 hours with pictures of the damage. Ali cannot take responsibility for damage noted after this period.

We offer customers a full refund if they are in any way unhappy with the Original within 3 days of receiving it.

The customer pays for the delivery and the return of the Original to my studio in Melbourne with an approved courier.

Once the Original arrives back in my studio in the condition it was sold, I will process the refund that day.

* Ali McNabney-Stevens returns policy does not apply to any prints. These pieces are non-refundable, unless specified in Australian consumer law i.e damaged.